SHIPPING & RETURNS
WE SHIP WORLDWIDE
CUSTOMS DUTIES AND IMPORT VAT:
We understand that due to the recent changes with Brexit our European community need a little extra support! We are now offering discounted shipping rates across Europe in order to make these costs more manageable for our customers.
Your delivery may be subject to VAT & Duty charges by your country's customs department via our couriers DHL & DPD. Please note that as the recipient you are responsible for all import fees which can vary depending on country. For more information on estimate rates please click here.
If you have any further queries on this we recommend you contact your local customs office for more information.
DISPATCH AND ARRIVAL:
Mainland UK is next day delivery shipped with DPD. Order before 12noon for next day delivery Monday - Friday.
USA orders will take 1 - 3 working days DHL Express
Europe orders will take 1 - 3 working days - DHL/DPD Express
Rest of the world will take 4 - 7 working days. - DHL Express
Price of postage is subject to location and weight of goods.
Once the goods are dispatched you will receive an email with tracking details. All will need to be signed for on delivery.
Mainland UK customers - FREE next day delivery on all orders over £81
BRITISH ISLES customers - FREE 72hrs delivery on all orders over £81
US customers - FREE 1 - 3 day delivery on all orders over £126
EU customer - FREE 1 - 3 days delivery on all orders over £126
Rest Of World - FREE shipping when on all orders over £200
*All orders must be placed before 12noon (GMT) to be shipped same day.
Our hours of operation are Monday - Friday from 8:30am - 6pm (GMT).
All orders placed on the weekend will ship the following business day.
All shipments are made with DHL/DPD , you will receive a tracking number via text and email once the item is dispatched.
Any item at House of Sunny that you are not completely satisfied with we guarantee to refund when you return it to us in saleable condition within 30 days from dispatch, returned parcels are refunded within 14 days of receipt. Refunds will be credited to your original method of payment.
Please ship to: House of Sunny Returns c/o Torque Wortley Moor Road Wortley Leeds LS12 4JH. All returns must be sent via a tracked service and paid for by the customer as we do not provide free returns.
*Just a heads up there are delays in our warehouse with parcels being quarantined for 48 hours then being passed to our returns team they are working at reduced capacity due to social distancing so please be aware the return process may take slightly longer than our expected 14 days.
The returned item(s) must meet the following conditions:
- The item(s) must be in re-saleable condition
- The swing tag must be present and visible
Sale/discount items are exchange only, alternatively the balance will be placed on to a credit note, please specify on your return paperwork( included in your order)
Please note that all swimwear products are non-refundable for hygiene reasons unless faulty.
Orders can be exchanged after having fulfilled the return slip with the size exchange/ product exchange information
All exchanges will be re-shipped free of charged.