Once your order has been placed, we can't make any changes to the size, delivery or email address. Please check these are correct before you check out.
Some styles are on 'Pre Order' and will not be dispatched immediately, the estimated dispatch date will be listed on each product page, please refer back to this page for dispatch date before placing your order.
*PLEASE NOTE ALL STYLES FROM 'RIDE A WHITE SWAN' ARE ON PRE ORDER. THE DELIVERY DATE IS STATED ON EACH PRODUCT PAGE
1. BASKET OVERVIEW > 2. DELIVERY METHOD > 3. PAYMENT > 4. REVIEW & PLACE ORDER .
WANT FREE SHIPPING?
UK - Free on orders over £80 *Next day delivery
USA - Free on orders over £125 *1 - 3 day delivery
EU - Free on orders over £125 *1 - 3 day delivery
Other - Free on orders over £199 *1 - 3 day delivery
DISPATCH AND ARRIVAL:
Order before 12noon for same day despatch Monday - Friday.
Mainland UK will take 1 - 2 working days - DHL Express
Europe orders will take 1 – 3 working days - DHL Express
USA orders will take 1 - 3 working days DHL Express
Rest of the world will take 4 - 7 working days. - DHL Express
Price of postage is subject to location and weight of goods.
Once the goods are dispatched you will receive a email with tracking details. All will need to be signed for on delivery.
Mainland UK customers - FREE next day delivery on all orders over £80
BRITISH ISLES customers - FREE 72hrs delivery on all orders over £80
US customers - FREE 1 - 3 day delivery on all orders over £125
EU customer - FREE 1 - 3 days delivery on all orders over £125
Rest Of World - FREE shipping when on all orders over £199
*All orders must be placed before 12noon (GMT) to be shipped same day.
Our hours of operation are Monday - Friday from 8:30am - 6pm (GMT).
Any weekend inquiries will be responded to on Monday. All orders placed on the weekend will also ship the following business day.
All shipments are made with DHL, you will receive a tracking number once the item is dispatched.
Any item at House of Sunny that you are not completely satisfied with we guarantee to refund when you return it to us in saleable condition within 14 days of receipt. Returned parcels are refunded within 14 days of receipts. Refunds will be credited to your original method of payment.
Please ship to: House of Sunny Returns c/o Torque Wortley Moor Road Wortley Leeds LS12 4JH. All returns must be 'Signed For' and please fill out and attached the return slip. All returns must include your full name, order number and reason for return.
The returned item(s) must meet the following conditions:
- The item(s) must be in re-saleable condition
- The swing tag must be present and visible
-All returns must be made via the customer as we currently do not offer free returns.
Sale/discount items are exchange only.
Orders can be exchanged by post after having fulfilled the return slip within your original parcel.
All exchanges will be re-shipped free of charged.
CUSTOMS DUTIES AND IMPORT VAT:
Your delivery may be subject to customs tax and VAT (Value Added Tax). These extra charges are forms of tax that are not included with House of Sunny prices or our shipping charge.